Current available jobs in Ticket Operations:

Ticket Operations: Ticket Operations
Ticket Operations Coordinator - New Orleans Saints and Pelicans (Metairie, LA)

Department: Ticket Operations

Reports to: Box Office Manager and Operations Manager

Type: Full Time, Nonexempt

Overall Purpose: This position acts under the supervision of both the Box Office Manager and Operations Manager. This position is responsible for processing and delivering all Plan Sales ticket orders and requests/maintaining accounts along with working in the box office on Saints and Pelicans game days


Specific duties include, but are not limited to:

  • Oversees the processing and delivery methods of all plan ticket orders and requests
  • Assists with the maintenance of all accounts with regards to accounts’ financial details, seat relocations, seat/ticket upgrade requests, and the editing of account information based upon approved policies and procedures
  • Acts as the Ticket Operations’ liaison among Sales, Fan Experience and Sponsorship to develop and oversee operating functions and ticket request fulfillment
  • Assists with the daily financial reporting to the Financial department, including delivery of account payments
  • Assists in all areas of ticket operations and reporting on game days
  • Assists with managing of single game and season plan inventory
  • Assists in the production, design, and distribution of tickets and related media
  • Acts as customer service representative for customer inquiries
  • Responsible for game day communication between Saints/Pelicans Ticket Operations and all box office staff
  • Possess a knowledge of the events in other departments in order to answer customer questions or direct them to the proper staff member
  • Assists in the overall operation of the New Orleans Saints and New Orleans Pelicans Will Call windows on all game days
  • Must be able to work all Saints and Pelicans home games
  • Must be able to come to work promptly and regularly
  • Must be able to take direction and work well with others
  • Must be able to work under the stress of deadlines
  • Must be able to concentrate and perform accurately
  • Must be able to react to change productively and to handle other tasks as assigned

Knowledge, Skills and Abilities (KSA):

  • Basic knowledge of TicketMaster Archtics preferred
  • Strong working knowledge of Word, Excel, PowerPoint, and Microsoft Outlook
  • Ability to work effectively and independently on multiple projects
  • Great organizational and interpersonal skills
  • Ability to meet and exceed customers’ needs and expectations
  • Positive attitude and willingness to learn

Working Conditions:

  • Must be able to sit and work at a computer 80 percent of the day
  • Game days must be able to stand for 50 percent of the day

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