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Technical Services: Technical Support/Help Desk
Desktop Support Specialist - New Orleans Pelicans/Saints (Metairie, la)

The New Orleans Pelicans/Saints currently have a job opening in our IT group for an entry level Desktop Support Specialist.  

The Desktop Support Specialist is responsible for installation, maintenance, and support of the company’s desktop computer and telecommunications systems, including telephones and mobile devices.  

Responsibilities:

  • Provides technical leadership in the planning, implementing, and deployment of the desktop environment for optimum IT function. This includes PCs, Printers, and Telecommunications systems.
  • Serves as primary contact for administration of desktops/laptops, hardware, software, telephone, printer and peripheral equipment.
  • Configures new desktops and mobile devices, ensures a virus-free environment at the desktop level, plan and manage Windows upgrade and deployment processes/template standards, and performs new user setup and configuration changes to desktop/laptop environments as required.
  • Troubleshoots systems when there is an issue reported by users.
  • Administers the creation, operation, modification, deletion of usernames and passwords of employees in the system.
  • Other related duties as required.

Criteria/Qualifications:

  • University degree in computer science or commensurate experience.
  • Technical certifications preferred.
  • Strong working knowledge of Windows desktop administration, maintenance and troubleshooting. Knowledge of Mac OS a plus.
  • A solid background in Microsoft Office applications (Word, Excel, PowerPoint and Outlook) and Adobe applications is essential.
  • Strong troubleshooting, research and implementation skills required.
  • Prior experience managing office and mobile telecommunications is a definite plus.
  • Must be able to carry a cell phone and respond promptly to occasional requests for assistance (24/7). Some occasional travel is required. Must be able to lift and carry computer equipment.
  • Must be able to travel to remote sites
  • Strong customer service skills; ability to interact with internal customers effectively by phone, email, and in person.
  • Ability to effectively communicate at all levels of the company.
  • Ability to work well in a small, collaborative team in a fast paced environment.
  • Ability to work nights/weekends/flexible schedule, including participation in on-call rotation schedule.

Working Conditions:

  • Typical office environment
  • Must be able to sit and work at a computer 80% of the day
  • Must be able to work extended hours, holidays, nights, and weekends
  • Occasionally move general office equipment or supplies up to 15 pounds

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